Of course there are other providers that offer a similar service. There are some things we will have in common such as legal compliance. However, when you call them ask them these questions:
See what they have to say
Cafes, Bars, Restaurants, Pubs, Clubs, Community Centres, Student Unions, and anywhere else where accessing the Internet would be useful!Back to top
An active Internet Connection.
Before ordering your HotSpot, make sure that your computer can access the Internet via your Internet Connection.
An Internet router which offers DHCP.
If your computer is configured to “detect network settings automatically”, or “use DHCP”, and it connects to the Internet without issue, then your WiFi Foundation HotSpot will also work without issue.
Most Internet Service Providers will offer DHCP as standard. DHCP is a basic network protocol which allows any device connected to the Internet router to automatically configure itself with the correct Internet Settings.
If you have queries regarding your Internet Service you should contact your Internet Service Provider.Back to top
No. If you can use the Internet and have connected to a wireless network in the past then this will be a doddle.Back to top
Please click here to download a copy of our Installation Guide.Back to top
Two hotspots may be registered to each account. If you need more then you will need to create another account. However if you need more than 2 HotSpots, please contact us.Back to top
The WiFi range varies from place to place and can depend on factors such as the thickness of walls and electro-magnetic interference from power lines of other wireless transmitters. It is therefore not possible to predict how far the signal may travel. Anything from 10 to 50 metres would be realistic in most environments.
We do sell signal boosters if you need them. Please get in touch.
Sometimes your SSID or Channel may be conflicting with another HotSpot. Login to your control panel and edit your HotSpot changing the SSID and Channel. This may help increase range and reliability.Back to top
There is a theoretical limit of 250. However, you will find that actual limit is to do with the speed of your Internet Connection. Too many users sharing one Internet Connection make the service really slow. If you need high speed high capacity WiFi Networks, speak with our sponsor HTL WiFi.Back to top
You can download the email addresses from the WiFi Foundation Control Panel. They will arrive in CSV format.
You can use these in any way you like. Copy them into your favourite Email program such as Outlook, or Thunderbird, or even Google Mail. They are ready for database import into many bulk mail sending systems including Send Blaster or Email Marketer or use them with online systems such as Brother Mailer or Constant Contact.Back to top
Walk to the HotSpot, find the power switch and switch it off. Reverse process to re-enable during quieter times.
The system conforms to all relevant legislation including The Data Retention Regulations, The Data Protection Act, The Digital Economy Act, and the Privacy and Electronic Communications Regulations.
For more information: /legalBack to top
Yes, we use filtering systems.Back to top
Don't be alarmed, there is nothing to worry about. Contact us immediately. We will deal with the authorities directly.Back to top
Find your control panel at : http://cpanel.wififoundation.org/Back to top
99.9 % of the issues encountered by HotSpot providers are tracked down to a fault with their Internet Service Provider. Before contacting us read this:
The most common issue new users experience is when the HotSpot has been unable to connect to the Internet, and the LED is flashing White/Amber.
This is usually because either the Internet Connection is not working or because the Internet Router has failed to provide a DHCP allocated IP address (What do I need before I can use the HotSpot?).
To test your Internet connection, use your own Laptop or PC to connect directly to the Internet Router and check the Internet connection is working. You should contact your Internet Service Provider for further assistance.
On rare occasions the HotSpot settings may conflict with another HotSpot or Wireless Access Point that is operating nearby.
Logon to your control panel ( http://cpanel.wififoundation.org/ ) and edit your HotSpot.
Using a different channel may improve the range or speed of your WiFi.
Your WiFi HotSpot has been shipped with specially written firmware. If you erase this firmware, your WiFi HotSpot will not operate and you will not be able to return it under warranty.
Should you experience any other problems setting up the HotSpot then you can contact us using the form on the website.Back to top